I delayed my transaction, meanwhile the exhange ratio changed, not in my favor, Therefore the process block the transaction plus the guidance contacted me immediately to suggest a refund or to progress in any case.
In these instances we don't perform any KYC checks on our side. On the other hand, they might be carried out by our companions;
This method has proven to be extremely beneficial in opposition to revenue launderers and scammers, Considering that the KYC procedure lets us to tell an honest buyer other than a scammer very quickly and with no problems.
Enjoy the ChangeNOW magic. We will obtain the best possible exchange amount, swap your assets, and ship them back again to you personally in a couple of minutes.
Blockchain operations are irreversible. When the cash are despatched, the transaction can not be canceled by anybody. Hence, extensively Check out many of the payment details just before sending money to any individual, which include us or anyone else.
Consequently, if a buyer’s funds are suspected of unlawful pursuits, the KYC method is going to be slightly various – in that situation, our aid team will let you already know.
Select the fiat currency and enter the amount you wish to ship. You will find a lot more than 80 of fiat currencies, and that means you will definitely find one that you might want.
Fantastic practical experience. Experienced designed a slip-up and didn't place a memo Once i was swapping XLM so swap obtained held up due to that. ChangeNow I contacted buyer help and as soon as I had been ready to supply them with the appropriate info to get the task carried out, it was completed much like that.
ChangeNOW strives to shield our purchasers from any kind of frauds and fraudulent actions while in the copyright planet and complies to all rules and rules existing in the mean time, and one of many ways that allows us to do so is the KYC/AML course of action.
It means particularly that — exchanges of selected buying and selling pairs are carried via our companions. These exchanges aren't A lot distinctive from normal ChangeNOW exchanges, however, There are some issues you should Take into account:
In the event a client doesn’t desire to reveal their id for sure reasons and refuses to deliver the files, the KYC/AML method is taken into account failed along with the deposited resources are then refunded into the tackle (or addresses) the deposit was produced from, subtracting the network costs, in 24 several hours.
For unique pairs, added details will probably be shown in The grey notification packing containers above the confirmation button. We urge you to concentrate to these notifications to be sure your exchange is processed without having difficulty.
The average time for exchange is about 5 minutes. You may keep track of the copyright swap development around the exchange website page.
If these techniques will not enable, you should Make contact with our aid at: [electronic mail secured] or use this url. We will get back to you personally as quickly as possible.